Terms & Conditions

Effective date: November 24, 2025

These Terms & Conditions (“Terms”) govern your access to and use of the LivBTR Wellness Solutions Ltd. website (www.joinlivebetter.com), the LivBTR Transform 360 App, associated digital programs, coaching services, community spaces, and all related content (collectively, the “Services”).

By accessing or using the Services, you confirm that you have read, understood, and agree to be bound by these Terms.

If you do not agree with these Terms, do not use the Services.

1. About Us

LivBTR Wellness Solutions Ltd.

350 Sparton Road

Victoria, BC V9E 2H5

Canada

Email: [email protected]

2. Eligibility & Account Requirements

  • You must be 18 years or older to use the Services.
  • You must create an account through Kajabi or as directed through the LivBTR Transform 360 App to access programs, app features, or community spaces.
  • You are responsible for:
    • Keeping your login information confidential
    • All activity conducted under your account

 

  • Account sharing is strictly prohibited.

 

  • You agree to notify LivBTR immediately if you suspect unauthorized access.

LivBTR reserves the right to suspend or terminate accounts for any violation of these Terms, with no refund provided.

3. Description of Services

LivBTR provides the following wellness and lifestyle services:

  • Holistic health practitioner services
  • Life coaching
  • Nutrition guidance
  • Personal training and exercise programming
  • Exercise rehabilitation
  • Pharmacist consultations
  • Supplement protocols
  • Hormone diagnostic testing and post-test review
  • Weight loss programs
  • Fitness programs
  • LivBTR OnDemand workout library
  • Digital courses, modules, and educational content
  • Access to private community groups (Kajabi)

Important Scope Notice

All content, programs, videos, tools, and instruction offered by LivBTR are for general educational purposes only.  They are not medical advice, are not a substitute for medical diagnosis or treatment, and should not replace care from a licensed healthcare provider.

4. Subscription & Payment Terms

LivBTR offers several types of digital products and services. Each program or service clearly identifies whether it is a one-time purchase, a monthly membership, or a recurring subscription. By purchasing any program or service, you agree to the billing terms associated with that specific product.

4.1 Transform 360 Membership App

Transform 360 program app is billed as a 3-month membership that automatically renews for an additional 3-month period unless cancelled before the next billing cycle.

By subscribing, you authorize recurring charges to your selected payment method until cancelled.

Cancellation must be completed in your Kajabi account settings before the renewal date.
No partial refunds are provided for unused subscription periods.

4.2 OnDemand Fitness Membership

The LivBTR OnDemand fitness library is billed as a monthly membership that automatically renews each month until cancelled.

You may cancel your membership in your Kajabi account.
No refunds are provided for partial or unused months.

4.3 One-Time Payment Programs

Certain programs, courses, diagnostic reviews, and services are offered as one-time purchases.
All one-time payment programs are non-refundable immediately after purchase.

Upon completion of the program duration specified at the time of purchase, your access to the program content, associated materials, and any in-app or online features provided as part of that program will automatically end. Continued access beyond the stated program duration is not included with one-time purchase programs unless otherwise explicitly stated.

4.4 Monthly Recurring Coaching & Custom Programming

Programs such as:

  • Custom meal plans
  • Custom training programs
  • Coaching packages

may be billed on a monthly recurring basis.

Users are responsible for cancelling their recurring program before the next billing date.
No refunds will be issued for monthly programs once billing has been processed.

4.5 Appointment-Based Services

Appointments with holistic practitioners, nutritionists, life coaches, personal trainers, or pharmacist consultants must be cancelled more than 24 hours in advance.

Cancellations made within 24 hours are not refundable.

4.6 Diagnostic Test Kits

Diagnostic test kits are non-refundable after purchase.
Users are responsible for mailing samples to the laboratory and following the instructions provided.

LivBTR is not responsible if a lab is unable to process a sample.

4.7 General Billing Authorization

By purchasing any LivBTR product or service, you authorize:

  • Kajabi Payments
  • Shopify Payments
  • Jane Payments
  • PayPal

to charge your selected payment method in accordance with the billing structure tied to your purchase.

4.8 Non-Refundable Policy

Unless otherwise stated in these Terms:

 

  • All digital products, programs, and memberships are non-refundable after purchase.
  • All subscription renewals are non-refundable once processed.

 

5. Refunds & Cancellations

Digital Programs & App Access

  • All digital products, programs, and app subscriptions are non-refundable.

Supplements & Physical Products

  • No refunds are provided for supplements or physical products.
  • Opened products cannot be returned.

Appointments & Coaching

  • Appointments must be cancelled more than 24 hours in advance.
  • Cancellations within 24 hours are not refundable.

Diagnostic Test Kits

  • Diagnostic test kits are non-refundable after purchase.
  • The user is responsible for following the test instructions and mailing samples to the lab.
  • LivBTR is not responsible if the laboratory is unable to process a sample.

6. Community Guidelines (Kajabi Community)

By participating in any LivBTR community group, you agree to:

  • Treat all members with respect
  • Refrain from harassment, bullying, discrimination, or abusive behaviour
  • Not share or screenshot posts, comments, or personal information from the community
  • Not post spam, solicitations, or misinformation
  • Follow administrator and moderator instructions
  • Maintain confidentiality and integrity of the community

Violation of community rules may result in immediate removal without refund.

LivBTR moderators reserve the right to delete posts, mute members, or terminate access at any time.

7. Intellectual Property Rights

All content provided through the Services is the exclusive property of LivBTR Wellness Solutions Ltd. This includes, but not limited to:

  • Videos
  • PDFs
  • Exercise programs
  • Educational modules
  • Nutrition frameworks
  • Coaching materials
  • Lessons, scripts, graphics, and branding
  • App content, resources, and tools

You are strictly prohibited from:

  • Copying or redistributing program content
  • Sharing downloads, PDFs, or videos
  • Teaching LivBTR methods, frameworks, or materials
  • Reproducing or repurposing content commercially
  • Making derivative works
  • Sharing your login credentials
  • Uploading LivBTR content online or through social media
  • Sharing internal content with non-members

LivBTR reserves the right to pursue legal action for copyright infringement, unauthorized use, or breach of these Terms.

8. Prohibited Activities

You agree not to:

  • Harass, abuse, or threaten any staff or member
  • Violate any local, provincial, or federal laws
  • Misuse, copy, or redistribute LivBTR intellectual property
  • Interfere with the operation of the app or website
  • Provide false information
  • Attempt to access another user’s account
  • Use the Services in any fraudulent or harmful way

Violations may result in account termination without refund.

9. Payments

LivBTR uses multiple third-party payment processors, including:

  • Kajabi Payments
  • Shopify Payments
    Jane Payments
  • PayPal

Each processor handles sensitive financial information under its own privacy and security policies.
LivBTR does not store or process full payment card details.

10. Third-Party Platforms

The Services operate using third-party tools, including:

  • Kajabi
  • Jane
  • Shopify
  • PayPal
  • PT Distinction
  • Trainerize
  • DiagnosTech Labs

Each third-party platform has its own terms and privacy practices that users must review. LivBTR is not responsible for actions taken by these independent services.

11. Medical, Fitness & Health Disclaimers

The LivBTR Services provide general educational information only.

You acknowledge and agree that:

  • LivBTR does not provide medical, diagnostic, psychological, or therapeutic advice
  • Holistic practitioners, coaches, and consultants operate within their respective scopes of practice
  • Fitness programs carry inherent risks of injury
  • Nutrition recommendations may not suit every individual
  • Supplement protocols may interact with personal health conditions
  • Always seek medical clearance before beginning any new program

LivBTR disclaims liability for:

  • Exercise-related injuries
  • Dietary reactions
  • Misuse of supplements
  • Misinterpretation of content
  • Any adverse events arising from participation

Results Disclaimer

Individual results vary depending on personal commitment, lifestyle factors, health history, and adherence to program guidance.
No guaranteed results are promised.

12. Limitation of Liability

To the maximum extent permitted by law, LivBTR Wellness Solutions Ltd. is not liable for any:

  • Direct, indirect, incidental, or consequential damages
  • Loss of data
  • Injury
  • Misapplication of information
  • Results of using the Services

Your use of the Services is entirely at your own risk.

13. Indemnification

You agree to indemnify and hold harmless LivBTR Wellness Solutions Ltd., its directors, employees, contractors, and affiliates from any claims, damages, losses, or expenses arising from:

  • Your use of the Services
  • Your violation of these Terms
  • Your infringement of LivBTR intellectual property

14. Account Termination

LivBTR may suspend or terminate your account immediately, without refund, if:

  • You violate these Terms
  • You engage in harmful, abusive, or illegal behaviour
  • You misuse program materials
  • You breach community guidelines

Termination may be permanent.

15. Governing Law

These Terms are governed by the laws of the Province of British Columbia, Canada.

Any disputes will be resolved exclusively in the courts of British Columbia.

16. Changes to These Terms

LivBTR may update or modify these Terms at any time to reflect:

  • Service updates
  • Legal changes
  • App modifications
  • Business needs

Updates will be posted on the website with a revised “Last Updated” date.

Continued use of the Services indicates acceptance of the updated Terms.

17. Contact Information

For questions about these Terms:

LivBTR Wellness Solutions Ltd.
Email: [email protected]
350 Sparton Road
Victoria, BC V9E 2H5
Canada