Privacy Policy

Effective date: November 24, 2025

LivBTR Wellness Solutions Ltd. (“LivBTR”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, mobile app, online programs, community platforms, and any related services (the “Services”).

LivBTR Wellness Solutions Ltd. is a Canadian company operating under the Personal Information Protection and Electronic Documents Act (“PIPEDA”). We also follow applicable U.S. privacy guidelines and international best practices for businesses that serve clients globally.

By using our Services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

1. About Us

LivBTR Wellness Solutions Ltd.

350 Sparton Road

Victoria, BC V9E 2H5

Canada

Email: [email protected]

2. What Information We Collect

We collect information that you voluntarily provide, along with information needed to deliver the Services you request.

2.1 Personal Information You Provide

  • Name
  • Email address
  • Mailing address (for purchases or billing)
  • Account login information (created in Kajabi, Shopify and Jane)

2.2 Health & Wellness Information Entered in the App

When using the LivBTR app or related wellness programs, you may choose to share:

  • Weight, progress photos, and body metrics
  • Habits and daily routines
  • Nutrition and food journals
  • Mood tracking
  • Menstrual cycle details
  • General lifestyle and wellness data

Diagnostic testing data (e.g., hormone panels, food sensitivity tests) is not stored in the LivBTR app. This information is collected and stored in Jane, our secure health professional software.

2.3 Appointment & Coaching Information

When booking services with our holistic health practitioners, life coaches, pharmacists, nutritionists, fitness professionals, or exercise rehabilitation providers, we may collect:

  • Intake form information
  • Coaching notes
  • Practitioner recommendations
  • Supplement or protocol instructions

All information within Jane is subject to Jane’s own privacy and security policies.

2.4 Payment Information

LivBTR processes payments through trusted third-party processors:

  • Kajabi Payments (for app membership and programs)
  • Jane Payments (for health and coaching appointments)
  • Shopify Payments and PayPal (for supplement or product purchases)

We do not store credit card information, except where handled directly by Jane under their own privacy policy.

2.5 Cookies and Tracking Technologies

Our website and membership platform are hosted by Kajabi, which uses essential cookies for site functionality such as login sessions, account access, and checkout. These cookies are set by Kajabi and are required for the platform to operate. We do not deploy additional analytics or advertising cookies. 

3. How We Use Your Information

We use personal information to provide, maintain, and improve the Services you choose to use. This includes:

3.1 To Provide Services

  • Setting up your LivBTR or Kajabi account
  • Granting access to programs, lessons, community features, and coaching
  • Scheduling and delivering appointments
  • Processing payments
  • Tracking your progress inside the app
  • Sending reminders and program updates

3.2 To Communicate With You

  • Email newsletters
  • Blogs, program announcements, and promotions
  • Service updates
  • Appointment confirmations

You may opt out of marketing emails at any time.

3.3 To Support Your Health Journey 

Your information may be shared internally with contracted team members who support your experience, including:

  • Coaches
  • Holistic health practitioners
  • Pharmacist consultants
  • Nutritionists
  • Personal trainers
  • Customer support staff

Only the minimum necessary information is shared with each role.

3.4 To Comply With Legal Obligations

We may disclose information when required by law, regulation, or court order.

4. How We Share Your Information

We do not sell or rent your personal information.

We may share your data only with:

4.1 Authorized Internal Team Members

  • Coaches
  • Practitioners
  • Pharmacists
  • Customer support staff

This is limited to what each team member needs to serve you.

4.2 Third-Party Service Providers

We use secure platforms to deliver services:

  • Kajabi (program hosting, app accounts, payments) 
  • Jane (appointments, diagnostics)
  • Shopify (product sales)
  • PayPal (payments)
  • PT Distinction / Trainerize (fitness programming)
  • DiagnosTechs (diagnostic testing providers)

Each provider follows its own privacy policy and security standards.

4.3 Legal or Compliance Requirements

We may disclose information if required to:

  • Meet legal obligations
  • Respond to government requests
  • Protect the rights, safety, or property of LivBTR or others

5. Data Storage & Security

Your data is securely stored on the platforms we use (Kajabi, Jane, Shopify, etc.).

We implement safeguards to protect your personal and health information, including:

  • Encrypted transmission where applicable
  • Access is limited to essential staff and contractors
  • Authentication requirements for internal systems

Although no system is 100% secure, we follow industry best practices.

6. International Transfers

LivBTR serves clients in Canada, the United States, and internationally.

As a result, your information may be stored or processed outside of Canada.

All third-party providers we use meet industry-standard privacy and security requirements.

7. Your Rights

Under PIPEDA and U.S. guidelines, you have the right to:

  • Access your personal information
  • Request corrections
  • Withdraw consent (where applicable)
  • Delete your account
  • Opt out of marketing communications

To make a request, contact:

[email protected]

You can also cancel or delete your account directly through Kajabi.

8. Children’s Privacy

Our Services are intended for adults 18 years of age and older.

We do not knowingly collect personal information from minors.

9. Data Retention

We keep your information only as long as needed to:

  • Provide Services
  • Meet legal, regulatory, or accounting requirements
  • Maintain accurate records for tax and compliance
  • Support your ongoing membership or coaching history

If you cancel your account, certain information may remain in archival or legal records.

10. Links to Third-Party Websites

Our website or emails may include links to third-party websites.

We are not responsible for the privacy practices of these external sites.

11. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in:

  • Laws
  • Our Services
  • Our business practices

The “Last Updated” date at the top of the page indicates when changes were made.

12. Contact Us

If you have any questions about this Privacy Policy or your data, contact:

LivBTR Wellness Solutions Ltd.

Email: [email protected]